Hi Hilton and Ephriam
I want to applaud and thank you guys tremendously for being such a professional team, your service delivery is just amazing, especially when client services is so pathetic in South Africa.
From the time of quotation to delivery and installation of glass on site was absolute peace of mind.
I am an independent designer in Durban, and have found it effortless to work with your company.
I have done 2 projects so far with you, both carried through over the phone.
Hilton just simplifies communication on measurements and quotations.
Ephriam’s turn around time on ordering and delivery of glass is always earlier than stipulated, which is such a pleasure deadline wise. As well as his follow up on making sure client is satisfied and happy with product and delivery after all is said done, is just what you don’t get anymore.
The two guys, who I profusely apologise on forgetting their names, very pleasant fellas, got on site site and before we could blink, they were done and out of the client’s hair. Job so professionally done and cleaned, no complaint but only praise from the client.
So overall, thank you for making my job effortless all the way from Durban, you are definitely my suppliers of choice(this team in particular) on all my Gauteng clients going forward.
You’ll be hearing from me soon wrt to the other bathroom.
Thanks for the great service (and the interesting laughs with the dog story.
I have started to renovate my bathroom early in 2010, and as this is the only bathroom in my house, the planning stage took the longest, reason being that I required the bathroom and toilet to be ‘operational’ after every completed task. Therefore, the main working day I decided upon was a Saturday … many Saturdays.
Without elaborating too much on the details of this enormous task, I always ended up with a big ‘question mark’ regarding the bath screen for the in-bath shower. After many hours of research I have stumbled across the website of Aluview, and it contained all the custom-made measurements I initially sought after. Hence, the Diosa bath screen became my first choice since it fitted my requirements like a glove.
As I am situated in Cape Town and Aluview in Gauteng, I initially gave up the possibility of having my dream come true, as this product is unique and only available in the Gauteng region. My perception was that, in general, South African businesses have forgotten what good customer service entails.
After a couple of phone calls, I met ‘two angels’, namely Marge and Barbara. In short, the bath screen was couriered to Cape Town, along came an exceptionally outstanding installation technician, David, whom collected and installed it professionally. To my surprise, Marge contacted me to make sure that I was satisfied with the product delivered and service rendered.
The ‘cherry on the cake’, is that it all happened within 5 days.
I am truly a very satisfied customer.
The showers look beautiful. Thanks for the accurate measurements and a special thanks to your installers, Petrus, Kislan and Doctor who worked afterhours, without complaint, to get the job finished.
From my side, I want to thank Aluview for the amazing service. It really was a painless exercise. I made the request, the measurements were done in 5 minutes, the enclosure was made and installed within a few days. It was a case of under-promising and over-delivering. I am very impressed and will refer anyone who is in need of this service, that I come across, to you guys.
Thank you again and regards