I have started to renovate my bathroom early in 2010, and as this is the only bathroom in my house, the planning stage took the longest, reason being that I required the bathroom and toilet to be ‘operational’ after every completed task. Therefore, the main working day I decided upon was a Saturday … many Saturdays.
Without elaborating too much on the details of this enormous task, I always ended up with a big ‘question mark’ regarding the bath screen for the in-bath shower. After many hours of research I have stumbled across the website of Aluview, and it contained all the custom-made measurements I initially sought after. Hence, the Diosa bath screen became my first choice since it fitted my requirements like a glove.
As I am situated in Cape Town and Aluview in Gauteng, I initially gave up the possibility of having my dream come true, as this product is unique and only available in the Gauteng region. My perception was that, in general, South African businesses have forgotten what good customer service entails.
After a couple of phone calls, I met ‘two angels’, namely Marge and Barbara. In short, the bath screen was couriered to Cape Town, along came an exceptionally outstanding installation technician, David, whom collected and installed it professionally. To my surprise, Marge contacted me to make sure that I was satisfied with the product delivered and service rendered.
The ‘cherry on the cake’, is that it all happened within 5 days.
I am truly a very satisfied customer.